Live service intelligence for restaurants
See service issues while the shift is still happening.
Comita gives restaurant teams a clearer view of service quality in real time, with timely alerts, supporting evidence, and practical guidance managers can act on during the shift.
Simple browser setupLive service visibilityClear coaching momentsPrivacy-first by default
Why restaurants use it
Built for the reality of a busy shift
Comita helps managers understand service quality while the shift is still happening, so they can respond faster with clearer context instead of relying on memory.
Coach in the moment
Managers no longer have to wait until after service to figure out what went wrong. When greetings slip, interruptions rise, or recovery language is missed, the app surfaces it while the shift is live.
Replace guesswork with evidence
Every service signal is tied to clear supporting evidence, so follow-up stays grounded in what actually happened instead of vague impressions or end-of-day memory.
Improve guest experience without extra hardware
The product works from a browser microphone and focuses on service quality during the shift, making it easy to introduce and simple to adopt.
Faster intervention during rushesMore consistent service follow-up across shiftsClearer service trends over timeLess reliance on anecdotal feedback
Restaurant impact
Why this improves the restaurant experience
The product improves the restaurant experience by shortening the gap between what happens on the floor and what managers can do about it. Instead of waiting for complaints, review scores, or memory after the shift, teams get a live view of service quality and a clearer path to timely follow-up.
For guests
- Greetings are less likely to be missed
- Communication becomes clearer under pressure
- Service recovery happens faster
- Issues are addressed during the shift, not hours later
For managers and teams
- Coaching happens with real examples
- Recurring service problems become visible
- Teams get more consistency across shifts
- Positive service behavior can be reinforced, not just mistakes flagged
How it works
From live floor audio to useful service guidance in seconds
Start a shift. Capture live interactions. Score service signals. Coach with evidence.
Start a shift
A manager opens Comita and starts a live session from a browser-enabled device.
Capture and transcribe
Floor audio is captured in real time so guest interactions can be organized into a clear service record.
Score service signals
Structured service scoring highlights moments like greeting quality, clarity, recovery language, and closing behavior.
Coach with evidence
Managers see service alerts, supporting evidence, and guidance they can act on during the same shift.
Product experience
A calm command center for live service quality
The product experience stays calm and readable under real service pressure, connecting live visibility with practical next steps for managers.
Live Recording
A calm command center for live service quality
Managers can start and stop live sessions, confirm microphone health, and keep a clear pulse on what is happening right now.
- Start and stop active sessions with visible status
- Confirm microphone and stream health from the session view
- Keep live service visibility without adding a heavy setup process
Alerts and evidence
Review what needs attention without losing the floor
Recent service alerts surface with clear labels, supporting evidence, and simple feedback actions so teams can quickly decide what deserves attention.
- Recent alerts feed with severity labels
- Supporting conversation snippets tied to each signal
- Simple feedback tools for continuous refinement
Guidance and trends
Turn one shift into better habits on the next one
Service summaries, session history, and performance patterns make it easier to reinforce strong habits and spot recurring issues over time.
- Service scoring across key guest-facing moments
- Session history and shift summaries for review
- Clear talking points for post-rush check-ins
Proof
Built around the service moments guests remember most.
Comita helps restaurants improve the moments that later appear in Google Reviews, Tripadvisor comments, and post-visit feedback, with clearer visibility into service quality while the shift is still happening.
A strong service-quality benchmark tied to public guest feedback.
Google Reviews · TripadvisorWarm welcomes, calm recovery, and thoughtful closes are often what guests remember most.
Guest sentimentRestaurant landscape
Great service matters across every kind of restaurant, from premium dining to neighborhood takeout.
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Trust and privacy
Built to be useful without feeling invasive
Comita is designed to give managers clearer visibility into service quality while staying practical, visible, and respectful in live restaurant settings. The product is intended to support team-level improvement without tying service insights to individual employees.
No raw audio by default
Raw audio is not stored by default. The product focuses on the information needed to review service quality and support follow-up.
Anonymized by design
Service patterns are intended to be reviewed at the shift and team level, with anonymized use of data rather than tying insights to individual employees.
Designed for team improvement
The default experience is built to help teams improve service during the shift, not to create hidden employee rankings.
Evidence and confidence
Service alerts include supporting evidence and confidence signals so managers can decide what is worth acting on.
Visible trust posture on the homepage
- Browser microphone capture is visible while active
- Raw audio is not stored by default
- Service data is intended for anonymized, team-level review
- Service records are used to support review and improvement
- Retention and deletion controls are built into the product
- Customer-facing notice or signage may be appropriate depending on jurisdiction
Privacy policy
Read the full policy for details on microphone capture, what is stored by default, retention posture, deletion requests, and customer responsibilities for notice and consent where required.
Read privacy policyReady for the next shift
Bring live service clarity into the next shift
Get started with Comita and bring live service clarity into the next shift with a simple browser setup.
No hardware-heavy rollout required to get started.